The following terms and conditions relate to Jumbo Records as a trading company. Jumbo Records consists of two separate trading entities: Jumbo Records for all non-ticket transactions, and Jumbo Tickets for all ticket transactions.
JUMBO RECORDS Terms and Conditions
We commit to deliver the best possible service and get your order out to you quickly. However, please note that this website is not a stock list. We are a real shop, not a computer controlled warehouse, and seeing an item listed here does not guarantee that we have it in stock. Please note that in terms of all non-ticket items we do not charge for orders until they are picked and ready for dispatch.
Jumbo Records endeavors to keep the site up to date and once a limited item is no longer available we remove it from sale.
Orders can also be made by telephone on the following number:
Tickets/Records/Accessories: TEL: 0113 2455570
Delivery of Non-Ticket Items
Please allow up to 14 days for delivery, although we can normally deliver well within this time providing an item is in stock.
Refunds and Returns
In accordance with The Consumer Protection (Distance Selling) Regulations 2000 we will refund, exchange or issue credit for goods returned to us within 7 working days. Goods must be returned in their original condition and the customer must pay the postage costs. If an item is faulty we will replace it free of charge. We will issue you with a returns number and will require you to return the faulty product and reimburse you for your return postage.
Please do not return faulty items to us without contacting us first.
All orders over £45 are insured, so in the case of an order not arriving we can issue a replacement. In the case of UK orders, 14 calendar days must elapse after the dispatch date before we can start to trace your package. In the case of non-UK orders, one month must pass.
After this time, please contact us to report the missing order. Please note:
Before a replacement package can be sent, we will require you to contact your local postal delivery office to check that the item is not awaiting collection. (In the UK, details of your local delivery office can be obtained from Royal Mail Customer Services on 08457 740740).
If we suspect that a customer's package has been stolen in the post, we reserve the right to refuse to supply further orders.
JUMBO TICKETS Terms and Conditions
Once purchased tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date or if any details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time).
In the event of the cancellation of an event by the organiser/promoter (i.e. a cancellation due to circumstances beyond Jumbo Tickets control), Jumbo Tickets will only refund the face value of the ticket. Jumbo Tickets will use best endeavors to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customers responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Jumbo Tickets cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
If an event is moved from its advertised venue and/or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event; if not, Jumbo Tickets will refund the face value of the tickets. Refunds will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) Jumbo Tickets will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, that it is the customers responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Jumbo Tickets cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only) then Jumbo Tickets will refund the face value of the tickets upon instructions from the promoter.
If Jumbo Tickets is unable to fulfill an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:
Jumbo Tickets do not receive the tickets for your order from the event organiser, and cannot arrange for the tickets to be collected
Jumbo Tickets dispatch your order to the wrong address and cannot provide replacement tickets
Jumbo Tickets do not dispatch your order and do not arrange for the tickets to be available for collection
Jumbo Tickets dispatch the wrong order, i.e. wrong event / wrong type of tickets
Any other similar circumstances where Jumbo Tickets has acted with negligence or where we may have acted in breach of contract
No duplicate tickets will be issued to replace lost or stolen tickets.
Customers are advised to check their purchase upon receipt.
It is the responsibility of the customer to inform Jumbo Tickets of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email or telephone, and care should be taken to provide a current, valid email address or telephone number.
The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Jumbo Tickets would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
Tickets ordered for shop collection must be collected within Jumbo Records opening hours by the cardholder who made the original order. On collection in the shop the cardholder will have to provide the valid card and a signature as proof of identity.
Please note no person other than the cardholder will be allowed to collect tickets in the shop and Jumbo Tickets reserves the right to charge the full amount for a ticket not collected prior to an event.
If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.
If tickets that are dispatched by Special Delivery are returned to Jumbo Tickets as "address unknown" we reserve the right to cancel the order.
We will not share your personal information for marketing or any other purposes without your consent unless where required by law. Jumbo Tickets will always respect your privacy and any personal communication between you and our-selves. We will always comply with any data protection legislation currently in force.