MUSIC, BOOKS AND GENERAL MERCHANDISE

Our stock

We commit to deliver the best possible service and get your order out to you quickly. We do our very best to ensure our database is up to date and for all music items we indicate whether an item is ready for immediate dispatch or whether we need to order it in from our Distributors, in which case it will be dispatched in 3-5 days.

Stock availability from our distributors does vary day to day. Once we are aware that a limited item is no longer available for us to re-stock, then we remove it from sale.

If there are any issues regarding availability of an item you have ordered, we will inform you as soon as we are aware.

The release date for pre-orders is displayed on all music items. Pre-orders will be dispatched to arrive with you on or shortly after the Release Date.

Contacting Jumbo Records Telephone

You can contact us by phone during shop opening hours to place orders or make queries. The shop number is as follows:-

TEL: 0113 2455570

Customers can also email us on info@jumborecords.co.uk. We will endeavour to respond within 24 hours to any queries received.

The automated confirmation email you will receive after placing an order with Jumbo Records will come from donotreply@jumborecords.co.uk. Please note that this is not an attended website, so if you have any queries regarding your order, please get in touch on the “info@” email address (or call us).

Delivery of Music, Books and General Merchandise

We offer a range of delivery options that are described on the Basket Page. Where we use the Royal Mail or Parcel Force services, we are dependent upon their services, so please consult their respective websites for information on any issues that might be affecting their delivery services.

Over all, please allow up to 14 days for delivery for parcels being delivered in the UK and one month for parcels delivered abroad, although we can normally deliver well within this time providing an item is in stock.

Refunds and Returns

In accordance with The Consumer Contacts Regulation 2013, we will refund, exchange or issue credit for goods returned to us within 14 working days of receipt. Goods must be returned in their original condition and, the customer must pay the postage costs if an item is returned via mail.

If an item is faulty, if we have another copy available then we will replace the damaged copy free of charge. We will issue you with a returns number and will require you to return the faulty product and reimburse you for your return postage. Please do not return faulty items to us without contacting us first.

Other than where good delivered are found to be faulty, on any Refunds provided we will subtract any Paypal Fees that we have incurred on the original purchase, as these are not recoverable from Paypal. For absence of doubt, these fees apply whether the customer purchases via a Paypal account or using a Debit/Credit card.

Jumbo Gift Cards and E-Vouchers

Jumbo E-Vouchers can be purchased via the Jumbo Website and Jumbo Gift Cards purchased via the website or in the shop. Both are valid for 1 year from the date of purchase.

Both E-Vouchers and Gift cards will have a voucher code provided and the initial value of the voucher detailed. This code can be used to redeem the voucher when purchasing good and tickets available on the Jumbo website and in the shop. For the latter we will ask you to show us the gift card or email with the Voucher Code.

As the voucher is used, that value will be decremented by the value of goods/tickets purchased.

Lost Parcels

14 calendar days must elapse after the dispatch date before we can start to trace your package. In the case of non-UK orders, one month must pass.

After this time, please contact us to report the missing order. Please note:

•  Before a replacement package can be sent, we will require you to contact your local postal delivery office to check that the item is not awaiting collection. (In the UK, details of your local delivery office can be obtained from Royal Mail Customer Services on 08457 740740).
•  If we suspect that a customer's package has been stolen in the post, we reserve the right to refuse to supply further orders.

If case of parcels being lost or that are damaged on delivery, the following levels of content insurance are provided:-

UK

First Class:	parcel contents not insured
First Class Signed For:	parcel contents insured up to £50
Parcel Force 48 Option 1:	parcel contents insured up to £100
Parcel Force 48 Option 2:	parcel contents insured up to £200

International

International Standard:	parcel contents not insured
International Standard (signed for):	parcel contents insured up to £50
Parcel Force Global Value – Option 1:	parcel contents insured up to £100,
Parcel Force Global Value – Option 2:	parcel contents insured up to £200

JUMBO RECORDS TICKET SALES

Once purchased tickets cannot be transferred, re-sold or exchanged.

In the case of cancellation or postponements, Jumbo Tickets will use reasonable endeavours to contact purchasers either by phone, email or in writing (where the contact details have been provided at the time of purchase) and advise them of the change in status. Please note, however, it is the customers responsibility to check whether an event is going ahead at the scheduled date, time and venue, and Jumbo Tickets cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

If an event is moved from its advertised venue and/or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event.

Refunds will not be provided unless an event is cancelled OR with the express permission of the Promoter of the event, where the event is moved to another date or if any details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time). In these circumstances, we will refund to the purchaser the Face Value of the ticket(s).

Where an event is cancelled, all customers who have bought tickets online from us will have their refunds processed automatically. Where tickets have been bought in the shop, they will need to be returned in person or by post, in order before we will process the refund.

Requests for refunds related to postponed/altered events will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) Jumbo Tickets will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. In these circumstances the customer will be required to return their tickets (whether bought online or in the shop) before the refund is processed.

Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only) then Jumbo Tickets will refund the face value of the tickets upon instructions from the promoter. For tickets bought in the shop customers will need to present the ticket in order to be eligible for a refund.

If Jumbo Tickets is unable to fulfill an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:

•  Jumbo Tickets do not receive the tickets for your order from the event organiser, and make alternative arrangements for a customer to gain access to an event e.g. by placing them on a door list
•  Jumbo Tickets dispatch your order to the wrong address and cannot provide replacement tickets
•  Jumbo Tickets do not dispatch your order and do not arrange for the tickets to be available for collection
•  Jumbo Tickets dispatch the wrong order, i.e. wrong event / wrong type of tickets
•  Any other similar circumstances where Jumbo Tickets has acted with negligence or where we may have acted in breach of contract

No duplicate tickets will be issued to replace lost or stolen tickets.

Customers are advised to check their purchase upon receipt.

It is the responsibility of the customer to inform Jumbo Tickets of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email or telephone, and care should be taken to provide a current, valid email address or telephone number.

The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.

You must also adhere to the promoter or venue operator’s specific terms of entry and protocols surrounding Covid-19 – this could be, but is not limited to, an obligation to provide negative lateral flow tests or provide vaccination certificates.

Jumbo Tickets would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under-age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.

By ordering you agree that the tickets are for the personal use of you and your party only and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.

Tickets ordered for shop collection must be collected within Jumbo Records opening hours by the cardholder who made the original order. On collection in the shop the cardholder will have to provide the valid card and a signature as proof of identity.

Please note no person other than the cardholder will be allowed to collect tickets in the shop and Jumbo Tickets reserves the right to charge the full amount for a ticket not collected prior to an event.

If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household. If tickets that are dispatched by Special Delivery are returned to Jumbo Tickets as "address unknown" we reserve the right to cancel the order.

We will not share your personal information for marketing or any other purposes without your consent unless where required by law. Jumbo Tickets will always respect your privacy and any personal communication between you and our-selves. We will always comply with any data protection legislation currently in force.